Legal

Telehealth informed consent

Last updated: October 29, 2026

What telehealth means

Telehealth uses secure electronic communication so you can be evaluated by a licensed provider without an in-person visit.

Benefits and limitations

Telehealth can make care more convenient. A provider can't do a physical exam remotely, and technical problems or incomplete information can affect care. Your provider may recommend in-person care or decide not to prescribe.

Alternatives

You may choose in-person care, contact your own healthcare professional, or decline telehealth at any time.

Where care is available

You must be located in a state we serve at the time of your visit. We serve 47 states and Washington, D.C. (see State availability). We do not currently serve patients in Alaska, Mississippi or New Jersey, U.S. territories, or APO/FPO addresses.

Privacy and security

We use secure systems for telehealth communication. No electronic system is completely secure. Use a private setting and protect your login details.

Your responsibilities

Give accurate information, tell your provider where you are located, follow your care plan, report side effects, and call 911 in an emergency.